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Home / Questions to ask before hiring a moving company

The ReviewMyMover guide

Questions to ask before hiring a moving company

Use these questions to compare services and responsibilities before choosing a mover for your route and budget.

Moving and destination planning illustration

By ReviewMyMover Editorial · November 4, 2026

Who is providing the move?

Ask for the legal business name, USDOT number where applicable, business address, and whether the company is acting as a carrier or broker. Confirm who will load, transport, and deliver your shipment. A directory listing is a starting point, not a guarantee of service.

What exactly does the estimate cover?

Ask which inventory and services the written estimate covers and whether it is binding or non-binding. Confirm exclusions, access charges, packing, storage, and how requested changes will be documented. Compare the same scope across companies.

What dates are actually agreed?

Clarify pickup dates, the delivery window, storage arrangements, and the contact for updates. Distinguish a preferred date from a guaranteed commitment in the written agreement. Ask how delays will be communicated.

What protection and claims process applies?

Ask the company to explain the valuation options, limitations, and steps for reporting loss or damage. Keep a copy of the inventory and understand what you are signing. Read the official moving-rights materials for an interstate move.

How should I use reviews in the decision?

Read recent positive and negative accounts for recurring themes. Look at the route, move size, and resolution of issues. Use company profiles, a moving checklist, and FMCSA’s selection guidance together.

Make it part of your plan.

Use the moving budget planner and company directory to organize your next steps.

Plan your budget →